RDS Group provides contact center services for inbound and outbound solutions. In addition to efficiency, our contact center inbound and outbond solutions provide advantages to our client companies in terms of reduction in manpower, costs and time.
- Outbound communication solutions
The outbound solution offered by the contact center is a service that undertakes the client company’s external telephone work, such as telemarketing, customer data verification by phone, customer surveys, SMS blast, etc
- Inbound communication solutions
Through our inbound solution, we manage the client company’s inbound communication from consumers, thereby, functioning as the client’s customer services department, or customer contact center, in which we are generally tasked with handling customer inquiries or complaints.