Enterprise Content Management (ECM) tools and strategies allow the management of an organization's unstructured information, wherever that information exists.
Today's customers demand personalized, relevant communications that are available in real-time and accessible through the channel of their choice.
When you hear the term "artificial intelligence" or "AI," however, it's more likely you have visions of Skynet and the rise of our inevitable robot overlords.
A business application is software used by business users to perform a business function. Classify the applications to maintain an inventory and consolidate the business applications. Analyze, assess, and evaluate the applications across various dimensions and determine the action that you can take for each application.