Today’s customers demand personalized, relevant communications that are available in real-time and accessible through the channel of their choice.
The Customer Experience software allows organizations to deploy a new approach to information exchange thereby improving the ability to maintain relationships with customers and other stakeholders. By using the software, messages disseminated are no longer generic but tailored according to customers’ needs and specific platforms (Web, email, SMS, print] and devices (mobile, laptop, tablet, PC).
Customer Communication Management /Document composition
Customer Communication Management (CCM ) is a tool that can be used to design and delivery of ultra-personalize content , generate personalized and dynamic template to manage mass volume and omnichannel communication. CCM usually use in Banking, Insurance, and Multifinance to generate letter notification, billing statement, policy, etc.
The output can be sent via printed mail, SMS, e-mail (pdf attachment or body email HTML5), or instant messaging
Interactive & personalized video
Interactive Personalized Video (IPV) is a platform that make organization able to do 1-on-1 communication to the customer thru a personalization and interaction video at the same time. It can be very useful in several industry such as Customer Onboarding & Retention, Video Statement, Video Survey, Customer Acquisition, etc.
Omnichannel Dashboard
Manage your social media (Facebook, Instagram, WhatsApp Business, Website Chat and others instant messaging channel) with the omnichannel dashboard and you can monitor your team’s performance across channels in real-time. Visualize all omnichannel data about customers, inventory, and orders in a single interface. Export live report and historical data of customer, inventory, and order activity with ease.
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